AI-enhanced Call Evaluation & Feedback

Ematrics offers a robust post-call analytics suite that takes your sales training to the next level, providing valuable insights after every interaction. Whether you’re conducting a simulation or engaging in real-time calls, our system ensures that you gain meaningful feedback to enhance your skills and refine your approach.

• Sentiment Analysis: Our AI-driven sentiment analysis evaluates the emotional tone of each call, helping you understand how engaged and satisfied the customer is. This allows you to adjust your tone and approach in real time, improving your relationship-building efforts and engagement.

• Call Scoring: Ematrics automatically generates performance scores based on critical sales elements such as clarity, empathy, and objection handling. By identifying both your strengths and areas that need improvement, you can continuously refine your approach with each call.

• Actionable Reports: Following each call, you receive a comprehensive, detailed report with personalized feedback. These reports offer insights into what went well, what could be improved, and actionable suggestions to help you grow, turning every call into a learning experience.

• Trend Analysis: With Ematrics, you can track your performance across multiple calls, both simulated and real-time. By analyzing trends and patterns over time, you can measure your progress, focus on developing specific skills, and assess how your overall closing abilities are evolving.

• Advanced Note-Taking: Our smart note-taking feature automatically captures key insights, pain points, and next steps during calls. This ensures that you never miss critical details and makes follow-ups easier and more effective, improving future interactions with your customers.

With Ematrics, every call, whether simulated or real, is an opportunity for growth. Post-call analytics aren’t just a tool—they act as your personal sales coach, providing continuous feedback to ensure you’re always leveling up and closing deals faster.